Terms

This Terms of Service (“Agreement”) is entered into by and between Sendam Fitness Limited and the entity or person placing an order for or accessing the Services (“Customer”). This Agreement consists of the terms and conditions set forth below and any Order Form. The July 2024 of this Agreement is the date which is the earlier of (a) Customer’s initial access to the Services through any online provisioning, registration or order process or (b) the Effective Date of the first Order Form. This Agreement will govern Customer’s initial purchase on the Effective Date as well as any future purchases made by Customer that reference this Agreement.

Capitalized terms shall have the meanings set forth or in the section where they are first used

1. Membership & Payment

All memberships and private training sessions must be paid in advance.
• Membership fees are non-refundable and non-transferable, except in cases of proven medical emergency.
• Private sessions must be used within the valid period of the package. Unused sessions after expiry are forfeited.
• If a member misses a scheduled session without 24 hours notice, the session will be deducted as used.

2. Private Coaching Policy

All private coaching agreements must be understood by customer.
• Changes to coaching schedules must be requested at least 24 hours in advance.
• Pay for regular gym membership before opting for personal training sessions then choose and pay for the number of personal training sessions required. • Coach selection is based on availability. If a coach is changed or unavailable, a qualified replacement will be assigned.
• Complaints against a coach must be reported to management immediately. Investigations will be conducted, but no refunds will be issued once sessions have started.
• Coaches are not permitted to make independent price negotiations outside official pricing. Doing so may lead to termination.

3. Refund Policy

All payments made to Sendam Fitness are final.
• Refunds will not be given for:
• Change of mind
• Perceived lack of results
• Coach availability or preferences.
• Relocation, unless with 14 days prior notice and no sessions used
• For monthly plans, no mid-month cancellation refunds will be honored.

4. Gym Rules

Members must follow all gym safety instructions and use equipment properly.
• Any intentional damage to equipment will lead to finess or membership termination.
• Time policy must be adhered to.
• Disrespect to coaches, staff, or other members will not be tolerated.

5. Liability Waiver

All members and guests participate at their own risk.
• Sendam Fitness will not be liable for any injury, loss, or damage that may occur on the premises, except where caused by gross negligence.
• Members with medical conditions must notify the gym and are advised to consult with a doctor before engaging in any workout.

6. Termination of Membership

Management reserves the right to suspend or cancel memberships in cases of:
• Violation of rules
• Abuse of staff or equipment
• Disruption of gym peace or safety
• No refund will be issued upon termination due to violations.

7. Media Release

By joining Sendam Fitness, you agree that your photo or video may be taken during sessions for promotional purposes unless you opt out in writing.