Privacy Policy

Last Updated: 14/04/2026

1. Introduction

Welcome to MYSENDAM (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and services.

 

2. Information We Collect

We may collect the following types of data:

a. Personal Information

• Name

• Phone number

• Email address

• Delivery / pickup address

b. Usage Data

• App activity and interactions

• Device information (e.g., device type, OS version)

c. Transaction Data

• Orders placed

• Payment details (processed securely via third-party providers)

 

3. How We Use Your Information

We use your data to:

• Provide and improve our services

• Process and manage your orders

• Communicate with you (updates, support)

• Ensure security and prevent fraud

 

 

4. Data Sharing

We do not sell your personal data.

We may share data with:

• Service providers (e.g., payment processors, logistics partners)

• Legal authorities when required by law

 

 

5. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy:

• Account data: retained while your account is active

• Order/transaction data: retained for up to 12–24 months for record-keeping and legal compliance

• Chat/messages: may be stored for up to 12 months

After this period, your data is securely deleted or anonymized.

 

 

6. Data Deletion

You have the right to request deletion of your personal data.

How to request deletion:

You can:

• Send a request via email to: sendamfitness@gmail.com

• Or use the in-app account deletion feature (if available)

What happens after request:

• Your request will be processed within 7–14 days

• Your personal data will be deleted from our systems, except where retention is required by law.

 

 

7. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

 

8. Your Rights

You have the right to:

• Access your data

• Correct inaccurate data

• Request deletion of your data

• Withdraw consent at any time

 

 

9. Children’s Privacy

Our app is not intended for children under 13.
We do not knowingly collect data from children.

 

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.

 

 

11. Contact Us

If you have any questions, contact us at:

• 3 Joseph Jorin Street Gbazango Arab Road Kubwa Abuja.
• 08123370000 - 08030981624.
• sendamfitness@gmail.com.